Yes, and many of our clients use us exactly that way. Co-managed IT means we complement your internal team rather than replace it. We absorb overflow work, cover nights and weekends, and bring specialized expertise for projects outside their day-to-day, while your staff stay focused on the work that justified hiring them. We define who owns what up front, so the partnership is collaborative and clear rather than territorial, and your people gain support instead of feeling sidelined.

As much or as little as makes sense for you. Some businesses outsource everything: monitoring, helpdesk, security, backups, and vendor management. Others hand off specific pieces, like after-hours coverage, a single project, or one specialized area their team does not cover. Intelus shapes the arrangement around your situation rather than forcing an all-or-nothing decision, and you can expand or scale back what you outsource as your needs and your internal capacity change over time.

Regular, plain-language reporting. You receive updates on what work was completed, what issues were caught and prevented, what was patched or updated, and what still needs your attention or decision. We would rather over-communicate than leave you wondering what you are paying for. Outsourcing should reduce your stress, not your visibility, so you always have a clear picture of the state of your technology and what we have been doing to keep it running.